COMPLAINTS MANAGEMENT

We are at your disposal for any need.

IVASS COMPLAINTS

Complaints addressed to Sbravati Insurance Broker S.r.l. may be sent to one of the following addresses:

To facilitate the prompt start of the complaint handling procedure, a specific form is available HERE (in Italian), which the complainant may use at their discretion to submit the complaint to the broker.

If the complainant is not satisfied with the outcome of the complaint to the Broker or to the insurance company, or if no reply is received within the legal deadline, they may lodge an appeal with the Arbitro Assicurativo (Insurance Ombudsman) through the portal available on its website (www.arbitroassicurativo.org), where further eligibility requirements, information on how to submit an appeal and any other useful guidance can be found. The complainant may also make use of any other out-of-court dispute resolution systems provided for by current legislation.
In the same cases, the complainant may also contact IVASS by filling in the specific form contained in the Complaints Guide available at www.ivass.it/consumatori/reclami/Allegato2_Guida_ai_reclami.pdf, or CONSOB (with registered office at Via Giovanni Battista Martini 3 – 00198 Rome) as may be provided for by the Additional DIP (pre-contractual information document) of the relevant policy, attaching the documentation relating to the complaint. Finally, the right to take legal action remains unaffected.